FAQ Frequently Asked Questions
Saturday, December 16, 2017

How German Candy works?

How it works?

Candy German sends boxes filled up with genuine German candies around the world. Our goal is to make candy lovers happy. Each German Candy box has a weight of up to 1 kg (including packaging).

How can I join Candy German?

That’s very easy! Click on the Join Now Button on the homepage, and selcet one the Premium or Delux plan. Once you fill out your billing information, all you have to do is tell us where to send the candies!

 

How can I change my subscription?

You can always update, cancel, or renew your subscription plan, just shoot us an email at hello@germancandy.us, or log in on our website, so that you can do all of that by yourself

 

How can I cancel my subscription?

You can do that on your own, or just shoot us an email at hello@germancandy.us to change or cancel your subscription”. After cancellation, if you’re already payed for the current month, you’ll still receive your final boxes of candies. After the cancellation the contract expires, as you order, and will not not renewed

 

Billing

What payment options are available?

We accept Paypal, Visa, MasterCard, and American Express credit cards. No matter which payment method you choose, you’ll be charged before shipment

 

Shipping

How do i know that my package is on the way?
After your purchase you will receive a notification from us when your box has shipped. We always ship on the first or 15th of each month. Depending on your country, delivery can take up to 25 days, but we make sure that we work with the best and fastest Shipping methode and company out there. So your package arrives as soon as possible

German Candy is comming?

Where the german candy is coming from

We go to the German “Supermarkt” and handpick every hard to find goodie just for you from a assortment of high quality german chocolates bars, German candy bars, German gummies, german cookies, german gummy candys, German marzipan candys and German chocolate kinder candies, and much more! All candies are enclosed in their original packaging; we don’t open or change up anything. You’ll receive your confections in the standard packaging you’d find on German supermarket shelves

 

Is there a subscribing deadline to get the box of the month?

Yes! You can always subscribe until the first or 10th, 23:59 GMT to get the current month’s box. If you subscribe after that deadline, your subscription starts the following month

 

Why was my subscription renewed?

Our German Candy shop plans subscriptions renew automatically. If you subscribed to the 1st of January, your subscription will be renewed on the 1st of February. Don’t worry, You can contact us whenever you want. We always find a Solution, So that we are together satisfied

Gift

How can I gift a Candy German subscription?

Here’s how it works: You can gift any of our plans of Candy German to anyone you’d like! Click on the Join Now button on the homepage, then select which German Candy plan you’d like to gift. And simply tell us the presentee´s shipping address during ordering. And it goes directly to its destination.